Hidden Springs Flower Farm
PO Box 602
18581 County Road 4
Spring Grove, MN 55974
(763) 218-4540

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Mailing Address/Office:
Hidden Springs Flower Farm
PO Box 602
18581 County Road 4
Spring Grove, MN 55974

Frequently Asked Questions

  1. When do you ship and when is my credit card processed?
  2. What are bare root peonies and why do I get them in the fall?
  3. What growing zones do peonies grow in?
  4. When can I expect to receive my peonies?
  5. When is the last date to order peonies?
  6. Why can't I order after the deadline before shipping is done?
  7. Will my plants bloom next spring?
  8. How big are the roots you ship?
  9. Do you have a printed catalog?
  10. May I cancell my order?

  1. When do you ship and when is my credit card processed?
    Peonies are shipped in the fall starting Mid-September which is the proper time for planting. Shipping ends October 30th. Ordering begins for the following year around November and goes through August 15th. 

    Credit cards are processed at the time the order is placed to reserve your plants which are limited to the stock available that year and to send you a receipt copy. This also allows your encryted order information to be purged and no longer stored to provide the highest level of security. We feel this is the best option for our customers and for us as merchants.

    We will never substitute varieties. We suggest you place an order early before rare and high demand varieties sell out during peak peony bloom season. Back To Questions^

     

  2. What are bare root peonies and why do I get them in the fall?
    Bare root peonies are fresh dug from our fields washed, divided and are packed without soil since they will be going directly into your garden. This is just like tulip and other fall planted flowers which make their new roots in the fall. Peonies behave more like bulbs because they produce their new roots in the fall. But peonies are typically not stored for long periods because they don't have the protective skin that a tulip or daffodil bulb has and must be planted immediately upon receipt.

    Peonies make their best roots in the fall and that is the best time for planting them. Instructions are included on the website for your reference.

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  3. What growing zones do peonies grow in?
    Peonies grow in cold climates from USDA growing zone 3-8. Warmer climates are a real challenge to grow them because you must force dormancy in the fall by cutting the plants to the ground and manage the water very carefully. Too dry and the plants won't develop flower buds and a new set of roots to help build a strong plant. We no longer recommend that gardeners plant peonies in zones 9-10 based on customer experiments in these zones and reports of failed success.

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  4. When can I expect to receive my peony roots?
    Our shipping season starts Mid-September so roots begin to arrive by Priority Mail around September 20th and continues to October 30th. If you have specific shipping date need please let us know at the time of ordering but be aware it is not possible to ship your roots before mid September and for some varieties requiring a longer time to go dormant before digging, cleaning, and labeling until the end of September. Please have your garden ready for them when they arrive. You can still plant as long as the soil is not frozen but the sooner the better and we recommend all peonies be in the ground by November 7th at the latest.

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  5. When is the last date to order peonies?
    The deadline to order peonies is August 15th. 

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  6. Why can't I order after the deadline before shipping is done?
    You can, but only during the Last Chance Sale. The remaining root selections are posted once all regular orders are shipped. Peonies take 4 years to mature before harvest so we encourage you to order on time for the best selection.

    If the quality of roots produced are not up to our standards we will issue a refund, we do not back order or substitute without your written permission.

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  7. Will my plants bloom next spring?
    Not always because the fall and winter conditions and how well you water and care for them may effect their ability to bloom. Some varieties are better than others at blooming the first year. Even in our fields many varieties will put their energy into growing a strong root system the first year after planting. The bloom color and flower shape improves much once the plant has grown a strong healthy new root system the second year after planting. Your close attention to proper soil preparation, planting and watering the first fall and the next growing season is critical for success.

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  8. How big are the roots you ship?
    We ship first quality roots with 3 - 5 growing buds (eyes) for all garden peony (lactiflora) varieties we sell. Some years the eyes will be smaller or larger depending on the rainfall received during that fall growing season. Species and a few of the hybrids may have only 2 - 4 buds because of their normal habit of growth and biology. We have many repeat customers that tell us how happy they are with their plants. Peony root size depends on the variety and has nothing to do with it's ability to grow. Some produce monster roots and others wimpy looking roots that still produce fine husky looking plants. You can order with confidence as we have over 35 years of peony growing experience and are happy to answer any questions you have once you receive your roots.

     

  9. Do you have a printed catalog? No 

     

  10. May I cancel my order and are there any restocking fees?
    Cancellations: Yes, we are happy to provide this service. Once an order has been received and processed there is a 10% restocking and processing fee for cancellations received in writing or by e-mail before August 15th. After August 15th and up to September 15th the resocking fee is 15%. After September 15th the restocking processing fee is 50%.

    Why are there cancellation and restocking fees? The short answer is that: We have credit card, banking fees and handling expenses, such as labels, packing slips and field labels that are incurred when you place an order that are not recoverable. When you place an order for a finite quantity product like plants that take years to grow we guarantee that we will hold your plant and not sell it to anyone else. The plants are removed from our sale inventory on the website and we lose the opportunity to sell them to another customer. When an order is cancelled we must manually re-adjust the web inventory. When customers check a website for an item and it's sold out, they go searching elsewhere. When orders are cancelled after the plants are dug they must be replanted and grow for another 4 years until ready to harvest and offer for sale again.

    How can I avoid the restocking fees? We will make a one time change to ship your order to a friend or family member as a gift if you are no longer able to accept the order provided the mailing address is located in the lower 48 States and we receive notice before August 15th.

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