Mailing Address/Office:
Hidden Springs Flower Farm
813 Elm St.
Anoka, MN 55303-2823

Guarantee , Growing Instructions & Cancellations

We promise to deliver a healthy root that is true to name and ready to start growing once planted according to the planting instructions included below. We not only want you to be happy with your order from us we want you to be successful. If you are at all displeased with your order please contact us within 48 hours of receipt and return your plants within 48 hours in the original packaging for a 100% refund. After that time period you are accepting responsibility for the plants growth and well being. Please be kind enough to let us know how we can improve your gardening experience by using the Contact Us at Hidden Springs Flower Farm e-mail link on the left. We do all we can to grow and sell healthy peony roots to our customers. Once the plants are in your care, it is your responsibility to ensure they succeed. Please call or e-mail us with any questions you have regarding your peony order. We can not be held responsible for losses due to improper soil preparation, incorrect planting location, fertilizing, improperly adjusted sprinkler systems, handling or storage, extremes of weather or a delay in planting on your part. Our family raises all 600+ varieties of our peonies and over 250 varieties of daylilies right here on our own farm in Spring Grove, Minnesota. We are blessed with some of the best silt-loam soil, and with nature’s help are proud of the quality roots we grow. Each plant for your order is dug by our family personally and great care is taken in preparing the roots for your order to ensure you get a healthy, vigorous root meeting the standards of 3-5 eyes for peony varieties. Please note that some plants may naturally have finer (smaller) roots than others as well as some that are more inclined to be larger than average. This is a difference in variety and does not reflect on the garden performance of the plants. The greatest difference in peony root growth habit is seen in the species and hybrids with their various species parents effecting root type and size. We will never substitute varieties, so it is worth your while to get an order in before rare and high demand varieties sell out during peak peony bloom season. If we are unable to supply a first quality root due to natural circumstances beyond our control for your order we send a refund rather than putting them on backorder.

Growing Instructions Planting Instructions for Your Bare Root Peonies. We make special efforts to get your roots to you early in the planting season and hope you take advantage of this and plant the roots immediately. Holding the roots for any length of time before planting defeats the purpose of receiving fresh dug roots that are ready to start rooting and building a strong plant. You may use the small amount of peat moss your order arrived in while planting your peony roots. Select a well drained site with sun for most of the day. (At least 10 hours is best for stronger stems.) Add peat moss at a rate of one part peat moss for every 3 parts of soil if you are growing peonies in sandy soils to improve root growth and flower life and increase the total number of flowers on the plants. If you have excessively heavy clay soils the addition of 1 part peat moss to every 3 parts of clay soil will improve aeration of the soil and increase the height of the soil slightly providing better drainage. Never plant in a low spot where water will stand as this will kill your peony. You may use bone meal or a bulb fertilizer at the time of planting according to the instructions on the container being sure to avoid letting the fertilizer touch the roots directly. Dig a hole large enough to accommodate the roots without bending them. Set the root in the hole so that the buds (eyes) will be one inch below the ground when the soil is gently but firmly filled in around the root. It is suggested that you water as you fill with the soil so that there are no dry pockets of soil as the peony will be making new roots in the fall. If it is dry for an extended period of time be sure and water the area to avoid drying out completely. This may mean getting the hose out after the first few frosts in the fall especially on sandy soil. Remember peonies are large plants and each plant should be spaced about 36” away from it’s neighboring plant. This spacing also ensures that the neighboring plants do not shade the peony. If the peonies receive less than 8 hours of sun they do not make particularly nice foliage plants and should not be expected to bloom. Be sure to avoid locations where competing tree and shrub roots will rob the plant of moisture and nutrients. This is the only year you will need to mulch your peony in the fall after the ground has frozen. The mulch should be removed in April the following spring or as soon as ground thawing is noted as peonies begin growth very early in the spring. Those left covered too long may suffer damage from a soggy mulch. The plants are more cold tolerant than they are soggy wet conditions tolerant. Peonies are one of the longest lived of all perennials and bring literally decades of joy each spring. We wish you much success and if you should have any questions please send us an e-mail via our website at www.HiddenSpringsFlowerFarm.com . Or, you may call us from 9 am to 5 pm Central time at 763-218-4540. Happy Gardening and best wishes for success! Brigitte and Harvey

Cancellations: Sometimes an order may need to be cancelled for some very valid reason. We are happy to provide this service. Once an order has been received and processed there is a 20% restocking and cancellation fee. Why are there cancellation and restocking fees? We realize that most customers have no idea what costs are involved when they place an order and felt that knowing these costs might be informative. When you place an order here is what happens: 1. We take care and time processing and printing the order, address labels, shipping labels and note any special instructions you may have included at the time of placing the order. 2. Your order goes onto a master digging list and is removed from inventory. 3. The order is then filed according to the shipping week. 4. When you place an order for a finite quantity product like plants that take years to grow we guarantee that we will hold your plant and not sell it to anyone else. The plants are removed from our sales lists and on the website and we lose the opportunity to sell them to another retail customer. 5. If your order, causes a ‘sold out' message on the website we must manually change the website and adjust inventory. When customers check a website for an item and it's sold out, they rarely come back and go searching elsewhere. 6. We pay the credit card provider upwards of 2.9% plus a transaction fee for processing the credit card when you make a purchase. Even more if you are using a rewards card which brings the total fees close to 6% per order. When you need to cancel your order here is what happens: 1. We issue a refund to your account which costs another 2.9% plus a transaction fees and takes staff time to do so. 2. We have to pay staff to get the canceled plants off of the digging list and return it to the available list. 3. We adjust the inventory on the website and if the plant was 'sold out' plant it must be reinstalled as available again. 4. We have to go into the accounting software, change the order and reprint Office and Customer copies. 5. Hard copies of your order are noted as cancelled and the date recorded. Typically the total charges from the credit card and processing company for orders that are cancelled is 12%. In addition we have office time and may have lost the opportunity to sell the plant to someone else. How can I avoid the restocking fees? We will make a one time change to ship your order to a friend or family member as a gift if you are no longer able to accept the order provided the mailing address is located in the lower 48 States and we receive notice before September 1.